Salesforce Salesforce-AI-Specialist Dumps

Salesforce Salesforce-AI-Specialist Exam Dumps

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Salesforce Certified AI Specialist Exam

Total Questions : 92

Update Date : November 10, 2024

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Salesforce Salesforce-AI-Specialist Sample Question Answers

Question # 1

Universal Containers wants to reduce overall agent handling time minimizing the time spent typing routine answers for common questions in-chat, and reducing the post-chat analysis by suggesting values for case fields.Which combination of Einstein for Service features enables this effort?

A. Einstein Service Replies and Work Summaries
B. Einstein Reply Recommendations and Case Summaries
C. Einstein Reply Recommendations and Case Classification

1. Einstein Reply Recommendations:
Purpose:Helps agents respond faster during live chats by suggesting the best responses based on historical chat data and common customer inquiries.
Functionality:
Real-Time Suggestions:Provides agents with a list of recommended replies during a chat session, allowing them to quickly select the most appropriate response without typing it out manually.
Customization:Administrators can configure and train the model to ensure the recommendations are relevant and accurate.
Benefit:Significantly reduces the time agents spend typing routine answers, thus improving efficiency and reducing handling time.
2. Case Classification:
Purpose:Automatically suggests or populates values for case fields based on historical data and patterns identified by AI.
Functionality:
Field Predictions:Predicts values for picklist fields, checkbox fields, and more when a new case is created.
Automation:Can be set to auto-populate fields or provide suggestions for agents to approve.
Benefit:Reduces the time agents spend on post-chat analysis and data entry by automating the classification and field population process.
Why Options A and B are Less Suitable:

Option A (Einstein Service Replies and Work Summaries):
Einstein Service Replies:Similar to Reply Recommendations but typically used for email and not live chat.
Work Summaries:Provides summaries of customer interactions but does not assist in field value suggestions.
Option B (Einstein Reply Recommendations and Case Summaries):
Case Summaries:Generates a summary of the case details but does not help in suggesting field values.
References:
Salesforce AI Specialist Documentation -Einstein Reply Recommendations:
Details how Reply Recommendations assist agents in providing quick responses during live chats.
Salesforce AI Specialist Documentation -Einstein Case Classification:
Explains how Case Classification predicts and suggests field values to streamline case management.
Salesforce Trailhead -Optimize Service with AI:
Provides an overview of AI features that enhance service efficiency.

Question # 2

Universal Containers is very concerned about security compliance and wants to understand: Which prompt text is sent to the large language model (LLM) * How it is masked * The masked response What should the AI Specialist recommend?

A.    Ingest the Einstein Shield Event logs into CRM Analytics.
B.    Review the debug logs of the running user.
C.    Enable audit trail in the Einstein Trust Layer.

Question # 3

Universal Containers (UC) is looking to enhance its operational efficiency. UC has recently adopted Salesforce and is considering implementing Einstein Copilot to improve its processes. What is a key reason for implementing Einstein Copilot?

A. Improving data entry and data cleansing
B. Allowing AI to perform tasks without user interaction
C. Streamlining workflows and automating repetitive tasks

Question # 4

Universal Containers’ data science team is hosting a generative large language model (LLM) on Amazon Web Services (AWS). What should the team use to access externally-hosted models in the Salesforce Platform?

A. Model Builder
B. App Builder
C. Copilot Builder

Question # 5

Universal Containers (UC) wants to improve the efficiency of addressing customer questions and reduce agent handling time with AI- generated responses. The agents should be able to leverage their existing knowledge base and identify whether the responses are coming from the large language model (LLM) or from Salesforce Knowledge. Which step should UC take to meet this requirement

A. Turn on Service AI Grounding, Grounding with Case, and Service Replies.
B. Turn on Service Replies, Service AI Grounding, and Grounding with Knowledge.
C. Turn on Service AI Grounding and Grounding with Knowledge.

Question # 6

Universal Containers (UC) noticed an increase in customer contract cancellations in the last few months. UC is seeking ways to address this issue by implementing a proactive outreach program to customers before they cancel their contracts and is asking the Salesforce team to provide suggestions. Which use case functionality of Model Builder aligns with UC's request?

A. Product recommendation prediction
B. Customer churn prediction
C. Contract Renewal Date prediction

Question # 7

A service agent is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. The service agent needs to review the Knowledge articles about canceling and re booking the customer flights. Which Einstein Copilot capability helps the agent accomplish this?

A. Execute tasks based on available actions, answering questions using information from accessible Knowledge articles.
B. Invoke a flow which makes a call to external data to create a Knowledge article.
C. Generate a Knowledge article based off the prompts that the agent enters to create steps to cancel flights.

Question # 8

Where should the AI Specialist go to add/update actions assigned to a copilot?

A. Copilot Actions page, the record page for the copilot action, or the Copilot Action Library tab
B. Copilot Actions page or Global Actions
C. Copilot Detail page, Global Actions, or the record page for the copilot action

Question # 9

Universal Containers (UC) wants to enable its sales team with automatic post-call visibility into mention of competitors, products, and other custom phrases. Which feature should the AI Specialist set up to enable UC's sales team?

A. Call Summaries
B. CallExplorer
C. Call Insights